Tips²: Tips For Improving Your Tips is a guide to the advanced skills that professional servers use to make exceptional incomes. These tips have been refined to allow servers of any experience level and at any type of restaurant to create a better dining experience for their guests – and be rewarded for it. This information has been tested on tens of thousands of guests and proven to result in happier guests and bigger tips. This is not just a training manual. It is a guide for servers looking to take their service and income to the next level, and it includes solutions to a variety of problems servers face every day
Topics discussed in the book include:
-How to sell to your guests without being perceived as “pushy” or “aggressive”
-How to build rapport with your guests and turn them into regulars.
-How to sell appetizers, wine, desserts, and other “additional” items.
-How to efficiently operate during the rush.
-How to meet the needs of your most challenging guests.
-How to describe food in a way that makes it irresistible to guests.
-How to turn complaints into compliments.
This book teaches the advanced techniques that take some servers a decade or more to learn. It is broken down into short chapters with specific action points. This allows servers to start benefiting from the skills it teaches on their very next shift.