by David | Apr 11, 2012 | Best of Tips Squared, Resources, Restaurant Server Training
If we are going to be honest, we have to admit that most restaurant server training manuals do not adequately prepare servers to create highly satisfied guests and make above average tips. In fact, most server training manuals leave waiters and waitresses frustrated...
by David | Mar 7, 2012 | Best of Tips Squared, Issues, Server Point of View
Since most of you are not from Kansas City, a bit of background is in order. The most popular show on our local public television station is called Check Please. It is a show that allows three people to talk about their favorite restaurant. Each of the three guests...
by David | Nov 21, 2011 | Best of Tips Squared, Mechanics of Serving, Skills
I spend a fair amount of time on the sister site of this blog discussing guest behaviors that annoy servers. I am sometimes a guest as well. On the occasions when I take my tips and spend them at a restaurant, I expect quality service. While I tend to not critique...
by David | Oct 27, 2011 | Best of Tips Squared, Issues, Server Point of View
Yesterday, I took a moment to give thanks to a number of people in the Kansas City restaurant community I am incredibly grateful for. Today, I feel there is an issue in this community that I can no longer ignore. Last week we suffered a tremendous loss as a...
by David | Oct 3, 2011 | Best of Tips Squared, Mechanics of Serving, Skills
Before there was The Hospitality Formula Network, or even my original blog on serving, there was draft of what would become Tips2: Tips For Improving Your Tips. I was determined to make this book more than a “Serving For Rookies” version of a generic training...
by David | Aug 12, 2011 | Best of Tips Squared, Issues, Server Point of View
Since the release of my book, I have had a chance to do a fair number of interviews. After the end of the formal interview, I have twice now been told how rare it is to find someone who looks at serving as a profession. This usually leads me to a correction. I...
