by David | Jan 16, 2012 | Building Rapport with Guests, Guest Interaction
All of these people are really thinking about where to eat dinner. After all the years I have spent in this business, I thought I had encountered most every type of guest. Working for over 13 companies in restaurants around the country had left me confident of this....
by David | Sep 19, 2011 | Building Rapport with Guests, Guest Interaction
Recently, I wrote a skill focus post on the importance of developing a positive rapport with your guests. In the post I emphasized the importance of letting the guest know that you liked them. Remember that one of the easiest ways to make someone like you is to let...
by David | Aug 9, 2011 | Guest Interaction, Handling Upset Guests
As servers, we often must come up with complaint responses when we encounter grievances that are not fully thought out. Whether it is that the dining room is too hot or the prices are too high. In many of these circumstances, we have nothing to do with the cause of...
by David | May 27, 2011 | Guest Interaction, Handling Upset Guests
A Murphy bed is probably something most of us are unfamiliar with by name. It is the name for a bed that folds down from the wall for sleeping and can be folded up into the wall after the occupant awakes. It was designed originally by the Murphy Bed Company. In...
by David | Mar 31, 2011 | Guest Interaction, Selling as a Server
This is a topic that I have been debating writing about the “add on” for a long time. It is an incredibly important topic that can improve both the satisfaction of your guests and increase your income. It is also one of the least popular topics amongst...
by David | Mar 22, 2011 | Best of Tips Squared, Guest Interaction, Jokes and One Liners
We all know that a good joke can really lighten the mood with a table. Most servers are also aware that we are not stand up comedians. Standing in front of your table and telling a two minute joke is not your job. It is a fine line for a server. You need a joke...
