The Meaning of Hospitality

This is not a story I tell very often because I have been known to get a little choked up from telling it.  It happened nearly twenty years ago, but it still has an impact on how I view my job on a daily basis.  My purpose in sharing it is not simply to stroll down...

Kicking the Cat

Let me begin this post with a story: An animal rights activist was driving down the highway in his VW Microbus.  He was happily thinking about what a beautiful day it was.  He was so caught up in these thoughts that he didn’t notice when he drifted into the next lane...

Reasons to be Optimistic

Last night I had a long conversation with my girlfriend after work.  It had been a pretty disappointing shift to wrap up a pretty disappointing double to finish off a pretty disappointing weekend.  I had a call party not show up.  A 17 top I was supposed to split...

Thank You Mister Robinson

(Note: I wrote this piece last week upon hearing this untimely news.) I never worked for Paul Robinson.  To the best of my knowledge I never even waited on him.  When I read today that he passed away on Monday it probably should not have affected me the way it did. ...

Making a Difference

The weekend is upon us.  Friday and Saturday nights get busy and take a lot out of us.  The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide.  The guests do not seem to understand any of this and have far less...