by David | Oct 23, 2013 | Issues, Life as a Server, Server Point of View, Uncategorized
Issues Job Hunting Life as a Server Server Point of View With the rise of social media, it is becoming more common to read stories of servers posting the credit card receipts of guests to show the size of the tip they received. This can include terrible tips that...
by David | Jan 5, 2013 | Issues, Server Point of View, Uncategorized
In the past I have warned restaurant owners about the difference between a tip and a service charge. Collectively restaurant companies nationwide faced settlements well into the eight figure range for ignoring the difference between these who terms. The lingering...
by David | Mar 7, 2012 | Best of Tips Squared, Issues, Server Point of View
Since most of you are not from Kansas City, a bit of background is in order. The most popular show on our local public television station is called Check Please. It is a show that allows three people to talk about their favorite restaurant. Each of the three guests...
by David | Oct 27, 2011 | Best of Tips Squared, Issues, Server Point of View
Yesterday, I took a moment to give thanks to a number of people in the Kansas City restaurant community I am incredibly grateful for. Today, I feel there is an issue in this community that I can no longer ignore. Last week we suffered a tremendous loss as a...
by David | Aug 12, 2011 | Best of Tips Squared, Issues, Server Point of View
Since the release of my book, I have had a chance to do a fair number of interviews. After the end of the formal interview, I have twice now been told how rare it is to find someone who looks at serving as a profession. This usually leads me to a correction. I...
by David | Mar 10, 2011 | Issues, Server Point of View
I have worked for a number of companies and managers over the years that repeated a similar mantra. “Running hot food from the window is the top priority.” This is often heard from the mouths of managers, kitchen staff, and expediters. It has been emphasized so...
