by David | Jun 1, 2010 | Rules of Serving
Rule Four: Guests do not care how much you know, until they know how much you care We have truly become a nation of cynics. We doubt the sincerity of others and feel that no deal comes without a catch. We have good reason. Every special offer comes with fine...
by David | May 18, 2010 | Rules of Serving
Rule Three: Generic Servers Receive Generic Tips. We all have seen it before. The server who walks up to a table and lifelessly repeats the corporate approved script when greeting a table. They seem as if they are only about three more repetitions from...
by David | May 12, 2010 | Rules of Serving
Rule One: If you worry about the guest, the money will take care of itself. Rule Two: If you worry about the money, the guests will not take care of themselves. Rules one and two are corollaries of the same basic principle. Your focus as a server must be on the...
by David | Apr 28, 2010 | Best of Tips Squared, Rules of Serving
If I were not a server, I think I would make a good scientist. My approach to serving is very similar to scientists testing new theories. I form hypothesis and experiment to see if it can be proves true or false. Everything I write about here has been tested on...
