by David | Aug 9, 2011 | Guest Interaction, Handling Upset Guests
As servers, we often must come up with complaint responses when we encounter grievances that are not fully thought out. Whether it is that the dining room is too hot or the prices are too high. In many of these circumstances, we have nothing to do with the cause of...
by David | May 27, 2011 | Guest Interaction, Handling Upset Guests
A Murphy bed is probably something most of us are unfamiliar with by name. It is the name for a bed that folds down from the wall for sleeping and can be folded up into the wall after the occupant awakes. It was designed originally by the Murphy Bed Company. In...
by David | Nov 29, 2010 | Guest Interaction, Handling Upset Guests
(Note: in order to get the most out of this post you should read parts one and two. They create the foundation for this summary post and will be referenced frequently.) My friend Marcy has the innate ability to intimidate people. She is a beautiful 5’8” blonde...
by David | Nov 24, 2010 | Guest Interaction, Handling Upset Guests
Years ago I had the good fortune of working for a man named John Maria. I have had many bosses over the years, but none had a better fundamental understanding of human nature than John. One day he gave me a book and told me to read it. He said the answer to almost...
by David | Nov 23, 2010 | Guest Interaction, Handling Upset Guests
One of the most difficult situations any server faces is the hostile guest. I call them hostile, because they are angry with you long before you have even greeted them. Some people just bring all the hostility of their day in to a restaurant and dump it on their...
by David | Jun 25, 2010 | Guest Interaction, Handling Upset Guests
It takes a certain amount of hubris to write a blog like this. To sit back and write about how to be a better server almost implies that you think you are good enough to be emulated. I will never claim to be the world’s greatest server. I do consider myself humbly...
