Interacting with guests is one of the most important roles of a server. Learning how to make these interactions possitive is a skill and not a talent. This means that with knowledge and practice anyone can learn to how to create a favorable guest experience with even the most difficult guests.
Interacting with Guests
The Mistake and The Letter
Spotting The Complaint
How To Make Hostile Guests Love You (Part One)
How To Make Hostile Guests Love You (Part Two)
How To Make Hostile Guests Love You (Part Three)
Building and Maintaining Rapport
Creating Regulars
One Liners For Servers
Humorous Complaint Responses