The Meaning of Hospitality

This is not a story I tell very often because I have been known to get a little choked up from telling it.  It happened nearly twenty years ago, but it still has an impact on how I view my job on a daily basis.  My purpose in sharing it is not simply to stroll down...

Kicking the Cat

Let me begin this post with a story: An animal rights activist was driving down the highway in his VW Microbus.  He was happily thinking about what a beautiful day it was.  He was so caught up in these thoughts that he didn’t notice when he drifted into the next lane...

Have You Done Your Rollups?

Last night I was thinking about rollups.  Over the course of my serving career I have done a few rollups.  I started wondering exactly how many I had done though.  I opened up an excel spreadsheet and set out to determine how many I had done over the years.  The...

Please Remain Calm

It happens every year.  There is a phenomenon that I have never understood that is taking place.  It defies all logic, but occurs annually like clockwork.  It can only be summarized at a collective freak out that sweeps most of the nation simultaneously without anyone...

And This Is How It Ends

Four years ago, I took a big step up in restaurants to start my current job.  A co-worker’s girlfriend recommended me to her boss.  I interviewed and was hired on the spot.  I still remember the way it felt walking into the restaurant for that interview.  How...