by David | Nov 11, 2010 | Best of Tips Squared, Issues, Server Point of View
I still occasionally get the guest who will say, “I can buy this wine for half this price at the store.” Which is true, but it doesn’t come with a staff to serve it and a crew of chefs ready to cook you an incredible meal from a fully stocked kitchen. I wonder if...
by David | Nov 2, 2010 | Best of Tips Squared, Issues, Life as a Server
When I started my first job in Management year ago, a fellow manager told me this story on my first night. He had managed a restaurant a few years earlier with his best friend. He asked his best friend to close for him on a Saturday night so he could go on a hot...
by David | Oct 5, 2010 | Best of Tips Squared, Defending Servers, Issues
After 15 years in the restaurant industry, I can still be surprised at how little some people know about how the industry works. Restaurants operate in a manner far different than most businesses in the United States. While most Americans are familiar with...
by David | Aug 14, 2010 | Best of Tips Squared, Issues, Life as a Server
It is that time of year. Love or at least heavy lust is in the air. That means just one thing in the restaurant business. It is too hot to sit on the patio. Well that and co-workers are starting the annual mating ritual. At the most recent count, there are six...
by David | Jul 15, 2010 | Best of Tips Squared, Guest Interaction, Selling as a Server
I sat down today to write about rule five. As I did so I realized that a preface was in order. This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a legal pad. I began thinking about why this post was even necessary. It...
by David | Jul 10, 2010 | Best of Tips Squared, Issues, The Server Wage
A brief disclaimer: This is not a political blog. I am not looking to get into politics with it. I will only enter the political realm when it is specifically relevant to servers. This is one of those cases. Tom Emmer is a State Representative in Minnesota and the...
